Insurance Repairs

120 Group is committed to setting up every insurance claim for success from the start, partnering with you to ensure your customers are satisfied and their repairs are a priority.
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120 Group is an established building & construction company specialising in insurance repairs.

We have over 30 years of combined experience, and have completed 1000+ insurance projects. Our vision is to deliver short, cost-effective claim life with outstanding levels of customer satisfaction, we achieve this through our open and innovative approach to insurance repairs.

Our core values shine within our ’4C’s Quality Repairs” Framework, we are equipped to offer enhanced end-to-end customer experience through streamlining processes, saving time and money, while still delivering exceptional workmanship.

120 Group is committed to setting up every insurance claim for success from the start, partnering with you to ensure your customers are satisfied and their repairs are a priority.

Emergency Make Safes

120 Group is available day and night to help you with your emergency repairs. Our expert team is ready to establish your property’s immediate needs, co-ordinating our trade partners to limit further damage and return your property to a safe and habitable state.

Our staff and trade partners are highly skilled and dedicated to making every dangerous, damaging or intrusive situation secure. We provide our clients with a detailed report of the initial findings and immediate actions taken.

Insurance Assessments

Following an insurance claim it is important that the cause of damage is correctly identified. At 120 Group we thoroughly investigate the claim property, analysing damage and determining whether damage is claim related.

A detailed assessment report is collated and provided to the insurer separating claimable and non claimable damages.

Permanent Repairs

Providing quality ongoing care and maintenance to your property is something we pride ourselves on. With our developed panel of trade partners we set the standard and go the extra mile to guarantee high quality workmanship.

120 Group facilitates and manages residential property repairs of all shapes & sizes. We are happy to go where others will not and provide our services to all – from liaising with insurers and builders, to dealing directly with property owners and managers.

Estimates

If there is one thing we are big on, it’s detail, because that means we can build an understanding of every aspect of a claim right from the start. We work with our trades and network on each specific item to ensure accuracy, quality and efficiency for your repair plan.

120 Group builds easy to understand but diligent scopes of works and repair plans with market considered cost estimates. Our repair plans allow for the swift completion of repairs, making use of quality materials and superior repair methods to guarantee quality.

Specialist Reports

On occasion an insurance assessment maybe insufficient in providing an answer regarding the cause of damage. 120 Group has the provisions to carry out specialist reports, including:
- Roof Reports
- Leak Detection
- Drone Reports
- Mould reports
- Electrical Fault finding

Our commitment to your satisfaction

Outstanding Customer Service

As a team, we’ve experienced the insurance claim’s process both personally and professionally. And we understand that things aren’t right until they are. That’s why we commit to ensuring you are satisfied with the outcome of your claim’s process. We are compassionate and empathetic to all of our customers and are devoted to treating them as if they were our families, and as if their homes were our own.

Insurance repairs. Redefined.

Our passion for a better insurance claim experience has led us to develop new ways to manage your claims. From providing same day service to scheduling simultaneous attendances, we put you first and slash wait times meaning your beloved asset receives top-quality, prompt attention.

We believe that the initial stages of a claim are the most important and can directly influence whether it is resolved within 1-month or 6-months. That’s why we are committed to setting up every property insurance claim for success from the get go.

It’s a Win-Win and it’s how we deliver insurance repairs, redefined.

We are insurance experts

With over 20 years collective experience, we have worked in the industry to understand the key reasons why people describe insurance claims as ‘dreaded’ and ‘confusing’. This enables us to now smooth the path for your claim, and guide you through the process accordingly.

We are innovators

We have seen what works well, and what doesn’t work so well, and we are constantly on the lookout for new ways to provide a better, faster service. From using cutting edge technology to complete assessments, to continually reviewing and improving our practices, we synthesise our process to streamline your claim, resulting in a quicker turnaround time, and better overall experience.

We lower stress

Like many, we’ve had the odd mishap ourselves, and understand the stress that comes with it. So when things don’t go to plan, we make sure to bring things back to your state-of-normal as quickly as possible by being understanding and empathetic in our delivery of high quality, prompt outcomes for your claim.
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