FAQs

Frequently asked questions (FAQs)

We’ve answered some of the questions we hear most often about our services, process, and approach. If there’s something specific you’d like to know, reach out, our team is always happy to help.
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What areas do you service?

We work across Greater Melbourne and surrounding regions, providing residential, commercial, and NDIS building services. Larger projects can also be discussed outside these areas.

Both. Homeowners often contact us directly for private work or after receiving an insurance cash settlement. We also handle projects referred by insurers and loss assessors.
Yes. 120 Group is a fully registered NDIS provider, experienced in accessibility modifications and mobility upgrades designed to make homes safer and more comfortable.
Absolutely. Every project begins with a detailed site inspection and written quote so you understand the scope, materials, and cost before we begin.
As certified Autex installers, we work with architects and designers to deliver high-performance acoustic panels and treatments for offices, schools, and hospitality spaces.
Timeframes vary depending on the scope, but we’ll always give you a clear project timeline upfront and keep you updated through every stage.
Yes. For urgent building repairs due to water, fire, or impact damage, we can assess the site quickly and help secure your property to prevent further damage.
Yes. All our projects are backed by workmanship warranties and relevant product guarantees for your peace of mind.
We keep communication open from start to finish, you’ll have a direct point of contact, regular progress updates, and quick responses whenever you need clarity.
If we discover anything outside the original scope, we’ll discuss it with you immediately, explain your options, and agree on next steps before any changes are made.
Yes. We’re currently building a gallery of recent projects that showcase our residential, commercial, and NDIS work. In the meantime, we can provide examples on request.

120 Group believes exceptional results are built on clear, transparent communication from the very beginning. Whether you’re planning a new build, managing an insurance claim, or considering renovation options, our experienced team is here to guide you through each stage with confidence and clarity.

To provide you with an accurate and comprehensive scope of works and costing, a qualified builder will attend your site and assess your project requirements, supported by our office team who will prepare all necessary documentation.

This service is offered at a fee of $220.00 + GST, reflecting the time, expertise, and care taken to ensure your proposal is thorough and tailored to your needs.

Should you choose to proceed with any works, this fee will be fully reimbursed or deducted from your final invoice, ensuring you receive full value as you move forward with your project.

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